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First of all, check in your SPAM/junk email folder. If it isn't there, make sure our email address, [email protected], is on your safe senders list (try adding it to your contacts). You can trigger a new email by logging in at the homepage

Finally, contact your ISP and check whether they have blocked an email from [email protected]

Unfortunately you can't currently reinstate old photos. You will need to upload the photo again

1. Login
2. Click My Profile
3. Click Photo
4. Click Choose File
5. Click Upload
6. EITHER click Request Manual Crop
7. OR crop your photo and click Save Thumbnail

1. Login
2. Click Options
3. Update the Password and Confirm Password fields
4. Click Update

1. Login
2. Click My Profile
3. Click Photo Gallery
4. Click Choose File
5. Click Upload Photo
6. You can then add a caption or Edit the photo to crop/rotate it

It is not currently possible to empty your Deleted Items.

All messages are deleted after 90 days.

1. Login
2. Click My Profile
3. Click Photo
4. Click Delete

1. Login
2. Click My Profile
3. Click Photo Gallery
4. Find the photo to be deleted
5. Click Delete this Photo

1. Login
2. Click the Messages tab
3. Look for the Block tab just above the first message in your inbox
4. Find the user you wish to unblock and click Remove Block

1. Login
2. Click Options
3. Click Email Options
4. Check Don't send Admin messages about other dating sites
5. Click Update Options

Re-register again with the correct email address.

1. Login
2. Click Options
3. Update your email address
4. Click Update
5. We will send an activation email to your new address
6. Click the link in that activation email

You can reset your password using our password reset tool.

Click here to reset your password.

It is not possible to change your screen name.

1. Login
2. Click Options
3. Correct your Date of Birth
4. Click Update

The Online Dating Association has put together this guide to unblocking dating sites:

Managing ISP Filters

You can reset your password using our password reset tool.

Click here to reset your password.

Try uploading a JPEG, ensuring that it is less than 4MB in size.

1. Login
2. Click Options
3. Update your preferences
4. Click Update Options

1. Login
2. Click the Options tab
3. Correct the Required Sex dropdown
4. Click Update to save changes

1. Login
2. Click the Options tab
3. Correct the Sex dropdown
4. Click Update to save changes